Terms of Service

1. The Vantivue platform

Vantivue is a software platform designed to support insurance agencies and authorized users with lead intake, assignment, follow-up, operational records, communications, integrations, reporting, and related workflow tools.

Vantivue is not an insurance carrier and does not itself issue policies, bind coverage, determine eligibility, guarantee quotes, or provide legal, tax, or financial advice. Insurance decisions remain the responsibility of licensed insurance professionals, carriers, and other authorized parties.

2. Eligibility and authorized use

You may use Vantivue only if you are legally able to enter into these Terms and have been authorized by the organization associated with your account. You must use the platform only for legitimate business, insurance, administrative, or operational purposes permitted by your role and applicable law.

3. Accounts and security

• You are responsible for maintaining accurate account information.
• You must protect your credentials and must not share them with unauthorized persons.
• You are responsible for activity performed through your account unless caused by a Vantivue security failure.
• You must promptly report suspected unauthorized access, credential compromise, or misuse.
• Administrators are responsible for assigning appropriate roles and removing access when it is no longer authorized.

4. Acceptable use

You may not:

• Use Vantivue for unlawful, fraudulent, deceptive, abusive, or discriminatory purposes.
• Access records, systems, or accounts without authorization.
• Upload malicious code, interfere with service availability, or attempt to bypass security controls.
• Use lead information in violation of consent, privacy, telemarketing, insurance, or communications laws.
• Copy, reverse engineer, resell, sublicense, or commercially exploit Vantivue except as expressly authorized.
• Misrepresent your identity, licensing, authority, affiliation, or relationship with a consumer or business.

5. Lead data and agency responsibilities

Agencies and authorized users are responsible for the accuracy, lawfulness, and appropriate use of information they enter, import, connect, or receive through Vantivue. This includes confirming that outreach, quoting, recordkeeping, and disposition practices comply with applicable laws, carrier requirements, and internal procedures.

Disposing of or removing a lead from an active queue may preserve audit history and does not necessarily delete the underlying record. Privacy and deletion requests are handled according to the Privacy Policy, applicable law, and legitimate retention obligations.

6. Third-party services

Vantivue may connect with third-party services such as Meta, Facebook Pages, Lead Ads, advertising accounts, communication providers, hosting services, scheduling tools, and data processors. Your use of those services is also governed by their own terms and policies.

Vantivue is not responsible for third-party outages, policy changes, rejected permissions, revoked tokens, account restrictions, or actions controlled by those providers. You are responsible for maintaining appropriate access to connected accounts and business assets.

7. Intellectual property

Vantivue, including its software, design, workflows, interfaces, branding, documentation, and related intellectual property, is proprietary and protected by applicable law. These Terms grant only a limited, revocable, non-transferable right to use the platform as authorized. No ownership rights are transferred.

Users retain rights they lawfully hold in information they submit. By submitting information to Vantivue, users authorize its processing as necessary to provide, secure, and improve the platform and to fulfill authorized business workflows.

8. Availability and changes

Vantivue may update, modify, suspend, or discontinue features to improve security, reliability, compliance, or functionality. Although reasonable efforts are made to maintain service availability, uninterrupted or error-free operation is not guaranteed.

9. Disclaimer of warranties

To the fullest extent permitted by law, Vantivue is provided on an "as is" and "as available" basis. Vantivue disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

10. Limitation of liability

To the fullest extent permitted by law, Vantivue will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost opportunities, business interruption, or third-party service failures arising from or related to use of the platform.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

11. Suspension and termination

Vantivue may suspend or terminate access when reasonably necessary to protect the platform, investigate misuse, comply with law, enforce these Terms, or respond to an organization's request. Users may stop using Vantivue at any time, subject to authorized retention and account administration requirements.

12. Governing law

These Terms are governed by applicable laws of the State of Florida and the United States, without regard to conflict-of-law rules, except where another law must apply.

13. Changes to these Terms

Vantivue may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use after an update constitutes acceptance of the revised Terms to the extent permitted by law.

14. Contact

Questions about these Terms may be sent to kvalle1731@gmail.com.